Distance Learning and Work from Home Support
2020 has been quite the year, and we aren't out of the clear yet with the ongoing pandemic. As COVID-19 cases continue to rise, many schools may have to shift to 100% remote instruction within a moment's notice. We want to take this opportunity to address some of the concerns of the PAISBOA/ADVIS community after several schools contacted us to ask how Edu-Tech could help them maintain both academic and business continuity in the event of a school shutdown.
For those of you that are already Edu-Tech partner schools, rest assured that your assigned technology support staff from Edu-Tech or your assigned Edu-Tech instructional technology coach will continue to provide ongoing support for your distance learning efforts. In addition, other members of our staff will be available to provide remote support as well. For many of you, our team members have already helped you develop and frame your school’s remote instructional model. This framework includes support that will continue as long as it is needed, at no additional cost. As a current partner school, your faculty and staff will simply follow the same protocols you use today by submitting a support ticket via email.
For all schools that are not Edu-Tech partner schools, we are here for you as well! In an effort to help provide support to ALL PAISBOA/ADVIS member schools, we available to provide each of you with the same level of remote technical support and academic technology coaching we provide to our partner schools through our Edu-Tech Virtual Help Desk (EVHD). This support is as simple as submitting an email to firstname.lastname@example.org. Emails can be sent to this address 24 hours per day and will be placed into a queue that is continually monitored and addressed by Edu-Tech support team members from 7am to 7pm daily. All support requests will be answered in the order in which they are received; updates are provided to the sender at regular intervals as support is provided to help reach a positive resolution. Messages sent to this email can include all basic troubleshooting and support needs for Mac and Windows PC laptops/tablets, iPads, Chromebooks, Google Apps, Google Hangouts Meet, and more. Refer to our list of support areas below and visit our website to gain a better sense of what we do for independent schools throughout the region (https://www.edu-tech.com/apps/pages/partners/success-stories).
- Distance Learning Planning and Guidance
- Teacher/Faculty Support/Coaching
- Administrative Staff Support
- Network Device Management and Support
- Student Information System (SIS) Database System Support
- Learning Management System (LMS) Support
As a long-standing partner of both PAISBOA and ADVIS, we are committed to every member school and view the success of all schools as our own. We welcome the opportunity to do everything in our power to provide quality technical support and technology coaching to the entire PAISBOA community during this difficult time, especially schools with no current technology staff as well as schools with IT staff that require additional help.
Please do not hesitate to reach out to us with any technical or instructional challenges your faculty and staff encounter and we will do everything in our power to help you. Our depth of knowledge and 18 years of experience providing IT support and instructional technology coaching helps us deliver on our promise to empower every independent school. I encourage you to discuss this message with your key leadership and allow us to help your school work through this challenging time together.
Robert Sager, President
Edu-Tech Academic Solutions